Privacy Policy
Last Updated: June 9, 2026
MoneyMaya (“MoneyMaya,” “Maya,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we may collect, use, disclose, and protect personal information when you interact with our website www.moneymaya.ai (“the Site”), online forms, phone channels, text messaging channels, and related services that help you request information about, evaluate, or be matched with financial products or services (collectively, the “Services”), and how you may exercise applicable privacy rights. Nonpublic personal information (“NPI”) we obtain from or about you in connection with a financial product or service is subject to our GLBA Privacy Notice, and this Privacy Policy supplements but does not replace that notice.
By using our Services or otherwise providing personal information to us, you acknowledge the practices described in this Privacy Policy. Your use of our Services may also be subject to our Terms of Use.
Please note that calls, chats, and other communications with MoneyMaya or our service providers may be monitored and recorded for quality assurance, training, security, and operational purposes, as permitted by law. If you have consented to receive text messages from us, message and data rates may apply, and you may opt out at any time by replying “STOP” to a text message or by contacting us using the information in the “Contact Us” section below.
UPDATES TO THIS PRIVACY POLICY
This Privacy Policy does not create a contractual obligation on our part, and we may amend this Privacy Policy at our discretion. If we make any material changes, we will revise the date at the top of this Privacy Policy and, in some cases, may provide you with additional notice.
We encourage you to review our Privacy Policy whenever you visit the Site or otherwise interact with us to stay informed about our privacy practices.
PERSONAL INFORMATION WE COLLECT
We may collect or obtain the following categories of personal information through this Site and/or Services, directly or indirectly, or by other means, including as may be provided by third parties, and including via any email message, phone call, text (SMS) message, web form, online chat box, online portal, survey, social media page, conference or event, or other communication or correspondence:
Contact Data | Full name, email address, home address, mailing address, phone number, and other contact data. |
Sensitive Personal Information | In limited circumstances and where relevant to your request, we may collect certain sensitive personal information, such as your Social Security number and other government-issued identifier information, to verify identity, help prevent fraud, comply with legal obligations, and facilitate evaluation of your inquiry or eligibility by us or our partners. |
Financial Inquiry and Eligibility Information | Information you provide when you request information about or seek to be matched with financial products or services, including the amount you wish to borrow, the purpose of the loan or proceeds (for example, debt consolidation, credit card refinance, emergency expense, or medical bills), date of birth, income before taxes, employment status, approximate credit score, housing status, education level, and other information relevant to your inquiry, eligibility, or preferences. |
Communications, Testimonials, Feedback, and User-provided Data | Content of messages and communications you send to us, such as feedback and reviews, including surveys and polls, questions or comments and content that you may post online, and the content of any email, web chat, or web form messages. |
Telephone Recordings | Telephone recordings, including third-party AI and “voice bot” transcripts, when you speak with us or our representatives over the telephone. |
Social Media Data | Information and messages shared with us through social media pages, including your associated profile information. |
Referral Data | Information about you provided to us from other sources, including your email address. |
Interaction Data | Information that may be identifiable to you when you access or use the Site or otherwise interact with us, including: Log Data (e.g., IP addresses, referral URLs, date and time, and crash data); Device Data (e.g., information about your device, including type of device, operating system, application IDs, and unique device identifiers); Browser Data (e.g., information about your browser type and settings, language preferences, and cookie data); and Usage and Analytics Data (e.g., approximate geolocation, information about your time of access, session and duration, and your interactions with the Site, such as the types of content that you view or engage with, the features you use, web form information (even if not submitted), and the actions you take. |
Data From Other Sources | We may receive information about you from vendors, service providers, business partners, analytics providers, advertising partners, identity verification providers, payment processors, financial institutions, data aggregators, social media platforms, affiliates, and publicly available sources. |
Inferences | Inferences drawn from the information we collect about you in order to better understand your likely preferences, interests, eligibility, or the products or services that may be most relevant to your inquiry. |
HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes:
To provide, operate, maintain, and improve the Services;
To provide requested products, features, and services;
To collect, process, and respond to your inquiry;
To evaluate your request for information about financial products or services and presenting offers for such services;
To personalize, rank, present, match, route, or refer your inquiry to affiliated entities, service providers, and financial services partners;
To communicate with you about your inquiry, requested services, support matters, updates, and related operational messages;
To verify identity, confirm the accuracy of submitted information, and help prevent fraud, misuse, or unauthorized activity;
To personalize content, user experiences, and offerings;
To send marketing, promotional, or informational communications, subject to your choices and applicable law;
To record and maintain communications for quality assurance, training, security, auditing, and operational purposes, as permitted by law;
To monitor and analyze usage, trends, and performance;
To develop new products, services, and features;
To detect, investigate, and help prevent fraud, unauthorized activity, security incidents, and other misuse;
To verify identity and comply with legal, regulatory, and contractual obligations;
To enforce our terms, policies, and other legal rights; and
For any other purpose disclosed to you at the time of collection or with your consent.
COOKIES AND SIMILAR TECHNOLOGIES
We and our third-party partners may use cookies, pixels, SDKs, local storage, web beacons, session replay tools, and similar technologies to collect information about your interactions with the Services.
These technologies may be used to:
remember preferences;
maintain session information;
understand how users interact with the Services;
improve functionality and performance;
support security and fraud prevention; and
support analytics, marketing, and advertising activities.
You may be able to control certain cookies through your browser settings or other tools made available to you. Disabling certain technologies may affect functionality.
DO NOT TRACK SIGNALS
Under the California Online Privacy Protection Act (“CalOPPA”), we want to inform you about our “Do Not Track” (“DNT”) request policy. DNT is a feature that some web browsers offer to allow users to send signals to websites so that no information about their browser session will be shared about their online activities over time and across third-party websites or online services. Our current Site may not address every such browser setting or preference. In particular, we have not implemented the necessary programming changes to honor “DNT” browser signals. Please return to this Privacy Policy for further updates on this topic.
DISCLOSURE OF PERSONAL INFORMATION
We may disclose any category of personal information to the categories of recipients for the purposes described below:
Related Entities, Subsidiaries, and Affiliates | We may disclose personal information to our parent company, subsidiaries, affiliates, and related entities for operational, servicing, compliance, marketing, reporting, and business management purposes, and in connection with offering, evaluating, supporting services related to your inquiry, or engaging in marketing activities. |
Vendors and Service Providers | We may disclose personal information to our vendors and service providers for business and commercial purposes. For example, if we need to verify your eligibility for services, we may pull your credit report from a credit bureau. Vendors also include: Web hosting companies, analytics and advertising companies, customer service providers, consulting and marketing providers, accounting, bookkeeping, and legal professionals, financial services firms, technology companies including, but not limited to, web hosting, IT, artificial intelligence (AI) system providers, and software services, and vendors which provide electronic communications and data storage. Additionally, if you use a payment card to pay for services, we use a payment processor to process your information in association with the transaction. We will also share information with other companies and organizations for credit fraud protection and risk reduction. Vendors and other parties may act as our service providers and, in certain contexts, may independently decide how to process your information. Information will be disclosed to vendors and other parties in connection with targeted advertisements, measuring and improving our service and advertising effectiveness, and enabling other enhancements. |
Financial Services Partners and Other Business Partners | We may disclose the information you submit, including financial inquiry and eligibility information, to financial institutions, lenders, referral partners, debt-relief providers, loan or credit product providers, lead purchasers, servicing partners, and other business partners in order to evaluate, process, service, respond to, or follow up on your inquiry, and to determine whether they may offer products or services relevant to you. |
Advertising, Analytics, and Measurement Partners | We may disclose device, usage, cookie, and other online activity information to analytics, advertising, social media, and measurement partners to help us understand engagement with the Services, improve performance, and, where permitted by law, support marketing and advertising activities. |
Security, Compliance, and Fraud Protection Partners | We may disclose your personal information as we deem appropriate to comply with any applicable law, regulation, rule, legal process, or government request. We will also share your information in order to investigate, prevent or redress illegal activities, including suspected fraud, or as otherwise required by law. We may also share your information to protect our rights and the rights of third parties. |
Corporate Transaction | We may disclose personal information as part of a corporate transaction or investment, e.g., to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of assets, whether as a going concern or as a part of a bankruptcy, liquidation or similar proceeding. |
INTERNATIONAL TRANSFER OF PERSONAL INFORMATION
Your personal information may be transferred to countries other than the country from which it originated. Such countries may have different or less protective privacy and data protection laws than the originating country. Where required, MoneyMaya ensures that international transfers of personal information are subject to an appropriate transfer mechanism or consent.
CALIFORNIA PRIVACY NOTICE
This section supplements the Privacy Policy and applies only to residents of the state of California. (Note: NPI we may obtain about you is subject to our GLBA Privacy Notice, which describes your rights under the GLBA).
Categories of personal information we collect
We may collect, and have collected in preceding 12-months, the following categories of personal information for business and commercial purposes:
Categories of Personal Information | Source | Purposes for Use and Disclosure | Disclosed? | Sold or Shared? |
|---|---|---|---|---|
Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver's license number, passport number, or other similar identifiers | From you, directly or indirectly, or third parties | Performing a contract with you; Providing services; Managing, operating, and administering our business; Communicating with you; Presenting the Site to you; To operate the Services, process and respond to your inquiry, verify identity, prevent fraud, communicate with you, support compliance, and improve our Services. Providing customer support; Sending appointment reminders; Verifying eligibility, including credit pulls; Business insights and product development; Monitoring and analyzing trends, usage, activities, and tracking interactions; Conducting surveys and research; Advertising; Sales and marketing; Security and fraud prevention; Legal compliance; Corporate transactions; Providing notifications | Yes, to Related Entities, Service Providers; Advertising Services; Security, Compliance, and Fraud Protection Partners; Corporate Transactions | Yes, shared with Advertising and Analytics Services and Networks |
Personal information described in subdivision (e) of Section 1798.80 (e.g., name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information) | From you, directly, or third parties | Performing a contract with you; Presenting the Site to you; To operate the Services; process and respond to your inquiry; Managing, operating, and administering our business; Communicating with you; Providing customer support; Sending appointment reminders; Verifying eligibility, including credit pulls; Business insights and product development; Monitoring and analyzing trends, usage, activities, and tracking interactions; Conducting surveys and research; Advertising; Sales and marketing; Security and fraud prevention; Legal compliance; Corporate transactions; Providing notifications | Yes, to Related Entities; Service Providers; Advertising Services; Security, Compliance, and Fraud Protection Partners; Corporate Transactions | No |
Characteristics of protected classifications under California or federal law (e.g., age 40 years or older, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions, reproductive health decisions, sexual orientation, veteran or military status, genetic information (including familial genetic information)) | From you, directly | Performing a contract with you; Providing services; Managing, operating, and administering our business; Verifying eligibility, including credit pulls; Corporate transactions | Yes, to Related Entities; Service Providers; Security, Compliance, and Fraud Protection Partners; Corporate Transactions | No |
Commercial information including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies | Not applicable | |||
Biometric information | Not applicable | |||
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an internet website application, or advertisement | From you, indirectly, or third parties | Presenting the Site to you; Performing a contract with you; Providing services; Managing, operating, and administering our business; Communicating with you; Providing customer support; Sending appointment reminders; Verifying eligibility, including credit pulls; Business insights and product development; Monitoring and analyzing trends, usage, activities, and tracking interactions; Conducting surveys and research; Advertising; Sales and marketing; Security and fraud prevention; Legal compliance; Corporate transactions; Providing notifications | Yes, to Related Entities; Service Providers; Advertising Services; Security, Compliance, and Fraud Protection Partners; Corporate Transactions | Yes, shared with Advertising and Analytics Services and Networks |
Sensory information, such as audio, electronic, visual, thermal, olfactory, or similar information (e.g., recorded meetings and phone calls) | From you, directly or indirectly, or third parties | Performing a contract with you; Providing services; Managing, operating, and administering our business; Communicating with you; Providing customer support; Sending appointment reminders; Verifying eligibility, including credit pulls; Business insights and product development; Monitoring and analyzing trends, usage, activities, and tracking interactions; Conducting surveys and research; Advertising; Sales and marketing; Security and fraud prevention; Legal compliance; Corporate transactions; Providing notifications | Yes, to Related Entities; Service Providers; Advertising Services; Security, Compliance, and Fraud Protection Partners; Corporate Transactions | No |
Professional or employment-related information | From you, directly, or third parties | Performing a contract with you; Providing services; Managing, operating, and administering our business; Verifying eligibility, including credit pulls; Conducting surveys and research; Advertising; Sales and marketing; Security and fraud prevention; Legal compliance; Corporate transactions | Yes, to Related Entities; Service Providers; Security, Compliance, and Fraud Protection Partners; Corporate Transactions | No |
Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99) | From you, directly, or third parties | Performing a contract with you; Providing services; Managing, operating, and administering our business; Verifying eligibility, including credit pulls; Conducting surveys and research; Advertising; Sales and marketing; Security and fraud prevention; Legal compliance; Corporate transactions | Yes, to Related Entities; Service Providers; Security, Compliance, and Fraud Protection Partners; Corporate Transactions | No |
Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes; interaction data collected about you when you interact with us such as websites or mobile apps including log data (information collected when you access our website including IP address, URLs and crash data), device data (information about your device including type, operating system and unique identifiers), browser data (information about your browser type, settings cookie data) | From you, directly or indirectly, or third parties | Presenting the Site to you; Providing services; Managing, operating, and administering our business; Business insights and product development; Monitoring and analyzing trends, usage, activities, and tracking interactions; Conducting surveys and research; Advertising; Sales and marketing; Security and fraud prevention; Legal compliance; Corporate transactions | Yes, to Related Entities; Service Providers; Advertising Services; Security, Compliance, and Fraud Protection Partners; Corporate Transactions | Yes, shared with Advertising and Analytics Services and Networks |
Categories of sensitive personal information we collect
We may collect, and have collected in preceding 12-months, the following categories of sensitive personal information for business and commercial purposes:
Categories of Sensitive Personal Information | Source | Purposes for Use and Disclosure | Disclosed? | Sold or Shared? |
|---|---|---|---|---|
Sensitive identifier (e.g., social security number, driver's license, state identification card, or passport number) | From you, directly | Processing transactions, billing and payment; Performing a contract with you; Providing services; Managing, operating, and administering our business; Providing customer support; Verifying eligibility, including credit pulls; Security and fraud prevention; Legal compliance; Corporate transactions | Yes, to Related Entities; Service Providers; Security, Compliance, and Fraud Protection Partners; Corporate Transactions | No |
Account information (e.g., account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account) | Not applicable | |||
Precise geolocation (within a geographic area that is equal to or less than the area of a circle with a radius of 1,850 feet) | Not applicable | Not collected | No | No |
Demographic information (e.g., racial or ethnic origin, religious or philosophical beliefs, or union membership) | From you, directly | Yes, to Related Entities; Service Providers; Corporate Transactions | No | |
Communications content (e.g., mail, email, and text messages unless the business is the intended recipient of the communication) | Not applicable | |||
Genetic data | Not applicable | |||
Biometric information processed for the purpose of unique identification | Not applicable | |||
Personal information collected and analyzed concerning health | Not applicable | |||
Personal information collected and analyzed concerning sex life or sexual orientation | Not applicable | |||
DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and protect our business and users.
Retention periods may vary depending on the nature of the information and the reason it was collected.
DATA SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no data transmission or storage system can be guaranteed to be completely secure.
USE BY MINORS
MoneyMaya does not knowingly collect personal information from or about minors. Minors should not use the Site or otherwise provide us their personal information. If we learn that we have collected or received personal information from a minor without parental consent, we will delete that information.
THIRD-PARTY LINKS AND SERVICES
Our Services may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their privacy policies.
YOUR CHOICES
Marketing Communications
You may opt out of promotional emails by using the unsubscribe link in the message. You may opt out of text messages by replying “STOP.” Even if you opt out of marketing communications, we may still send non-promotional messages related to your use of the Services.
Cookies and Advertising
You may be able to control cookies through your browser settings and may have additional choices regarding targeted advertising under applicable law.
California Privacy Rights
Under the California Consumer Privacy Act of 2018, as amended, and its respective implementing regulations (the “California Privacy Laws”), California residents may be entitled to certain privacy rights subject to certain exceptions and limitations, including:
Right to Know. You may have the right to access the personal information collected about you, the sources from which such information was obtained, the categories of information that have been sold or disclosed for a business purpose, and the commercial purpose for which the information was collected or sold, provided to you in a reasonably portable format.
Deletion. You may have the right to request that we delete any of the personal information we have collected or maintain about you.
Correction. You may have the right to correct inaccuracies in your personal information.
Opt-out of the “Sale” and “Sharing” of Personal Information. You may have a right to opt-out of the “sale” and “sharing” of your personal information.
Sensitive Personal Information. You may have the right to opt-out of the use and disclosure of your sensitive personal information in certain circumstances.
Restrict Profiling. You may have the right to restrict the use of your personal information for the purposes of profiling.
Portability. You may have the right to obtain a copy of certain personal information in portable (e.g., machine readable) format.
Opt-out of Automated Decision-making. You may have the right to opt-out to certain types of automated decision-making, subject to certain exceptions.
Non-Discrimination. You may have the right to not be discriminated against in the event you exercise your California privacy rights, such that you will not be denied goods or services, charged a higher rate, or provided with lower quality products or services.
Exercising your rights under the California Privacy Laws
You, or an authorized agent, may exercise your rights by contacting us using the information in the Contact Us section below. Unless otherwise required by law, MoneyMaya will allow two disclosure requests per 12-month period at no cost to you. For subsequent requests, we may charge a fee if we determine that the request is excessive, repetitive, or manifestly unfounded, but will not do so without providing you with a cost estimate before processing your request.
We respond to legitimate privacy requests within 10 days of receipt and process requests within 45 days unless there is cause for an extension. We will notify you with further information if any extension is necessary. Except with respect to requests to “opt-out” of the sale or sharing of personal information, all privacy requests are subject to proper prior verification before processing. Typically, this means you will be required to verify certain pieces of information we maintain about you, such as name, phone number, date of birth, transaction details, or other information. Requests involving a high risk to personal information may require completion of a Sworn Declaration.
If you are the authorized agent of an individual making a request, you may have to take additional steps to verify your identity and demonstrate that you can exercise the individual's rights on their behalf.
NOTICE REGARDING SALE, SHARING, OR TARGETED ADVERTISING
MoneyMaya does not “sell” personal information for monetary consideration. However, we may “share” certain identifiers, device information, and internet or other electronic network activity information to analytics, marketing, or advertising partners in ways that may be considered “sharing” or targeted advertising under certain privacy laws.
Opt-out of the sharing of personal information
To opt-out of the sharing of your personal information, please contact us using the information in the Contact Us section below.
Please note that your opt-out choices may only apply to this specific web browser and persist only until the opt-out cookie is removed or “cleared” from your web browser, e.g., by clearing cookies in your browser settings.
Opt-out preference signals
Our Site has been configured to respond to web browser universal opt-out mechanisms, including Global Privacy Control. While we are using industry-standard technologies to comply with universal opt-out mechanisms, given the newness of this technology, including potentially different protocols adopted by web browsers, we encourage you to double check that your opt-out requests are being properly processed by our Site and to notify us by using the information in the Contact Us section below if you believe that our Site is not responding to your browser request.
Your Privacy Rights: California “Shine the Light” Law
MoneyMaya does not share personal information, as defined by Cal. Civ. Code § 1798.83, with third parties for their own direct marketing purposes.
U.S. STATE CONSUMER PRIVACY RIGHTS
Residents of certain U.S. states may have the following rights:
Access. You may have the right to access the personal information collected about you.
Deletion. You may have the right to request that we delete any of the personal information we have collected or maintain about you.
Correction. You may have the right to correct inaccuracies in your personal information.
Opt-out of the “Sale” of Personal Information or its Use for Profiling or Targeted Advertising. You may have a right to opt-out of the “sale” of your personal information, profiling, and/or the use of your personal information for targeted advertising.
Sensitive Personal Information. You may have the right to consent (opt-in) prior to the use and disclosure of your sensitive personal information in certain circumstances.
Portability. You may have the right to obtain a copy of certain personal information in portable (e.g., machine readable) format.
Opt-out of Automated Decision-making. You may have the right to opt-out to certain types of automated decision-making, subject to certain exceptions.
Non-Discrimination. You may have the right to not be discriminated against in the event you exercise your privacy rights.
To exercise any rights available to you, contact us using the information in the Contact Us section below.
We may need to verify your identity before processing your request. You may also be permitted to use an authorized agent where allowed by law.
To appeal a decision regarding a privacy rights request, contact us and include “Privacy Rights Appeal” in the subject line.
SMS PRIVACY POLICY
With your consent, we may send you SMS notifications and marketing messages to your mobile phone number, subject to our applicable Terms and Conditions. These text communications may be processed, monitored, or recorded by us and our service providers, and may include the use of automated technologies, including AI agents.
MoneyMaya respects your privacy. We do not sell, rent, or share your mobile phone number or other mobile-related information with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data, consent records, and related SMS consent information will not be sold or shared with any third parties, except as necessary to provide and support our text messaging services, including through service providers acting on our behalf. We will use your mobile phone number and the information you provide only for purposes related to the SMS program and the delivery and support of text message communications.
SMS communications may be sent, received, transmitted, monitored, or recorded by MoneyMaya and its service providers in connection with operating the SMS program.
Notwithstanding the foregoing, we may disclose information as necessary to comply with applicable law, regulation, legal process, or governmental request, to enforce our rights, to protect our property, to protect the safety of others, or to avoid liability.
When you submit information online or otherwise provide information in connection with the Service, you agree to provide accurate, current, complete, and truthful information. You agree not to use a false or misleading name or a name that you are not authorized to use. If we determine, in our sole discretion, that any information you provide is false, inaccurate, misleading, or incomplete, we may deny access to the Service and pursue any remedies available under applicable law.
COMMUNICATIONS RECORDING
Communications with us, including, but not limited to, communications made through our Site, online “chat bot,” email, phone, text (SMS) message, and other means, may be received and recorded by us and by third parties. By communicating with us, you agree to the monitoring and recording of your information by us and by third parties.
CONTACT US
If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact us at:
Email: support@moneymaya.ai
Mail: 1032 E BRANDON BLVD #1828, BRANDON,FL 33511
Phone: 800-326-5406